Appraisal Interviewing			Letter Writing
	Assertiveness			Management Communication
	Coaching			Managing Meetings
	Dealing with Difficult People			Motivating Employees
	Delegation			Time Management
	Interviewing Skills			Writing Reports
	Coming Soon: Customer Care			Coming Soon: Presentations
	Coming Soon: Gaining Agreement			Coming Soon: Sales Awareness
	Coming Soon: Handling Discipline & Reprimand			Coming Soon: Telephone Communication
	Coming Soon: Negotiation			Coming Soon: Decision Making & Problem Solving

For more information contact:

Claudine McClean
tel: +44 (0)1789 734300
email: claudinem@structuredtraining.com