Sales and Service Focus
Ten
Ways 360° Feedback Can Reinvent Your Sales Training & Development
Strategy
360° Feedback is developing a reputation for delivering excellent
results when used as a tool for supporting the assessment and
appraisal process. Its ability to provide objective feedback based
on observed behaviour produces excellent data on which to base
your performance management system and associated strategy. But
it’s in the area of training and development that the 360°
Feedback process is really delivering outstanding results. The
following reasons explain why.
The 360° Feedback process can deliver:
- Increased Personal Ownership – as the sales
professional invests in the process of identifying potential
areas for development as part of the 360° Feedback process. They
are far more likely to ‘buy into’ any resulting training and
development solution.
- Increased Group Ownership & Support – as reviewers
contribute feedback as part of the process of identifying
potential areas for development in others, it is highly likely
that they will be far more willing to support any resulting
training by providing further coaching, support and help than if
they were isolated from the process.
- Validated Training Requirements – any sales training
and development needs identified by the individual can be
validated by the group through using 360° Feedback. This ensures
the outcome is not biased towards an individual’s perspective
but is validated by people who observe on a daily basis the
sales behaviour of the potential trainee.
- Balanced Feedback – the more feedback the better, in
the case of 360° this enhanced feedback leads to far more
accurate and balanced data on which to base your sales training
and development strategy.
- Clearer Priority Setting – sometimes it is difficult
to see the wood for the trees and identify which sales skills
gap or learning requirement should be done in which order. The
highly accurate data produced by the 360° Feedback process
enables learning and development needs to be prioritised clearly
and simply.
- Bringing The Feedback To Life – a picture is worth a
thousand words. The graphs and diagrams produced by today’s
online 360° systems can help pinpoint development needs in a way
that pure data struggles to match.
- Simplified Decision Making – the accurate data
produced as a result of the 360° Feedback process can also be
used to match the individuals needs directly with available
profiled training and development resources. This can simplify
the process of identifying suitable personal development
initiatives.
- Identified Cause & Effect – when used as part of an
ongoing process of assessment, the 360° Feedback process can
demonstrate through cause and effect, when your training and
development initiatives are working or not.
- Identified Group Learning Needs – aggregated reports
generated from the 360° Feedback process can be used to identify
group training and development requirements. These requirements
can also be cross referenced against role, function, location
etc to produce highly focused learning initiatives.
- Automated Processes – when the 360° Feedback process
is undertaken electronically, the resulting data can be used to
automatically pull suitable-learning and development initiatives
from associated databases of resources. This process although
not replacing the TNA process can support it in a way that saves
considerable time and effort.
You can see why 360° Feedback is such a powerful development
tool. Implemented well it can prove to be transformational in how
people behave and work with each other, and in providing a
platform for enhanced personal and organisational development.
360°Insight™ has successfully been employed to add lasting value
into projects such as:
- Measuring behavioural change following training
- Understanding and developing sales management populations
- Creating a sales leadership cadre
- Assessing sales competencies
- Supporting sales coaching
View our
Online
Demonstration
If you would like to discuss whether 360°Insight™ is right for
your training and development strategy please contact:
Lynn Joy
email:
lynnj@structuredtraining.com
tel: + 44 (0) 1789 734300

< Back
|