Sales and Service
 Structured Training has been a leading UK provider of sales
and customer service training courses for over 30 years.
Maintaining competitive advantage through effective sales training
is essential to maintain best-in-class sales performance. As customer expectations reach unprecedented levels of
response and complexity, sales organisations
need to modify their culture, develop competencies and improve customer
service skills.
Global sales structures and performance models must keep pace with
product and service commoditisation and the increase in
transactions and service over the Internet – which is leaving many
traditional salesforces struggling to add value.
The dominant themes over the past two or three years have focused
almost exclusively on “quick wins” through cost-cutting,
downsizing and retrenchment. Inevitably, however, sales and
service organisations cannot continue to deliver viable margins
without redefining their customer value proposition and ways of
working.
Structured Training has an unrivalled history of successful sales
training delivery – working with individuals, sales teams, and
complete sales organisations - helping them to understand what their
customers really value, and empowering them to meet service level
demands.To discuss how we can help with your sales and customer
service training
requirements contact:
Claudine McClean
Customer Business Manager
tel: +44 (0)1789 734300
email:
claudinem@structuredtraining.com
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